Membership advisor/customer service - united states, jacksonville (florida)

adecco is currently assisting a local client in recruiting for a membership advisor in miramar, fl. this membership advisor role is a temp to hire opportunity, with starting pay rates of $17/hr, plus overtime!  for instant consideration for this membership advisor job, apply now!

the membership advisor representative role requires candidates: must be able to start training 11/1/2022.

we have multiple shifts available and can help you choose the best shift to fit your schedule! must be able to work on site in miramar, fl.

we are looking for an inbound customer service specialist / member experience advisor that will be the liaison between our company and its current and potential customers. the successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

responsibilities

provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers

serve as a single point of contact for the customer and form a strong relationship to support them

own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member

research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience

respond to and own consumer inquiries and issues

conduct proactive research on assigned member accounts to identify service issues

identify gaps in processes and work closely with other departments for process improvement

provide education and status on previously submitted pre-authorizations or pre-determination requests

requirements and skills

previous experience in a customer support role

track record of over-achieving quota

strong phone and verbal communication skills along with active listening

familiarity with crm systems and practices

customer focus and adaptability to different personality types

ability to multi-task, set priorities and manage time effectively

high school degree

this is high volume, customer service environment. you’ll need to be efficient, productive, and thorough dealing with our members over the phone. strong computer and software navigation skills are critical. you should also be strongly patient-focused and adaptable to changes.

the starting pay rate for the membership advisor is $17/hr, plus overtime as needed.
click on apply now for instant consideration for this membership advisor job in miramar, fl.

equal opportunity employer/veterans/disabled. to read our candidate privacy information statement, which explains how we will use your information, please visit:  http://www..com/candidate-privacy

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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