Remote technical support associate - united states, albany (georgia)

adecco staffing is assisting a local client in their search for technical support associates. this role is a long term temporary opportunity for the right individual.

onsite training is required for the first 2 weeks then position can become remote. for consideration all candidates must reside within an hours commute to the winder, ga campus!

functional responsibilities

demonstrates and upholds company values and guiding principles.

accepts support calls and self-service tickets from stores, providing tier 1 and tier 2 support and troubleshooting for all technology hardware and software utilized for our retail locations. some examples of this technology is: computer hardware, software, peripherals, phones, network.

works self service tickets from ssc queue during low volume times and between inbound calls.

strives for first call first call resolution on every call to meet team kpi standards.

completes quality work orders timely and efficiently to provide the best support for our retail locations.

as needed escalates issues based on priority and escalation procedures.

upholds company policy and procedures.

attends and actively participates in team and departmental meetings.

education

high school diploma/ged required

degree in computer science prefer

required qualifications

experience in the information technology field supporting inbound customer requests over the phone. (password resets, account troubleshooting, point of sale troubleshooting, network troubleshooting)

technology oriented with the ability to become proficient in troubleshooting hardware and software issues

strong problem solving skills.

working computer proficiency in google business products

ability to work flex schedule to meet business needs, including nights and weekends.

excellent detail orientation

capability to multi-task efficiency and adapt to changing conditions in a fast paced business environment.

strong interpersonal skills with the ability to communicate effectively

a passion for it

previous experience utilizing ticketing system (zendesk a plus)

a+ certification

1 plus years of pos help desk experience

adecco provides one of the most comprehensive benefits package in the industry to temporary workers.

equal opportunity employer/veterans/disabled.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

Apply to this job now Report abuse

More jobs