Customer sales advisor (defib) - united kingdom, birmingham, west midlands

do you have experience of outbound and inbound calling in a customer service environment? are you passionate about delivering exceptional customer service? would you like to help us drive increased revenue for our cause? join our team.

here are the skills and attributes we are looking for:

experience of inbound and outbound calling in a customer sales environment with an objective of relationship building, enhancing customer experience, and increasing revenue

passion for delivering world-class customer service

excellent customer service skills, with energy and empathy by telephone and in writing

excellent attention to detail

excellent administrative and time management skills to deliver results on time and within target

high standard of written and spoken english

good standard of it skills and computer literacy specifically relating to microsoft office packages, database/crm systems and the recording/inputting of data, able to demonstrate accurate data entry and recording skills in a timely manner

what is the role?

as a member of our customer engagement team, you'll deliver an exceptional level of customer service for all british heart foundation (bhf) customers, and drive an increase in revenue, through inbound and outbound stewardship activity.

you will provide a single point of contact for defibrillator and medical sales, providing advice to both b2b and b2c customers when deciding which device or devices to purchase.

you will improve and develop customer experience by engaging all customers through our stewardship activity, sales activity, and relationship management. you will manage these relationships and will work towards financial and customer satisfaction targets for stewardship.

working arrangements

working hours are 9-5, monday to friday.

this is a blended role, where your work will be dual located between your home and our birmingham office.

the use of our office spaces is driven in part by your role and the activities you need to do. this may vary from time to time, so you must be prepared to work in a flexible way to unlock your best work for our cause. most of our colleagues on blended contracts can expect to spend some time in their office each week, on average.

excited by the role, but not sure you tick every box? you may need a little more help balancing your work and home life, so please feel free to explore the flexibility you may need with us at the application or interview stage.

what can we offer you?

our mybhf career academy provides you with support, inspiration, and opportunities to help you unlock your full potential. alongside your role, we offer opportunities to complete apprenticeships. we have a strong culture of internal progression and will actively support you to develop your career within the customer services team and the wider organisation.

our generous staff benefits include:

30 days annual leave plus bank holidays

private medical insurance

dental health cover

contribution towards gym membership

pension with employer contribution up to 10%

life assurance

we have been recognised by the chartered institute of personnel and development (cipd) for our live well. work well. programme. heart health is central to our mission, and that starts with you. we provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

we celebrate diversity and make inclusion part of what we do every day. diversity and inclusion forms a main pillar in our people experience strategy. our aim is for all of our colleagues and volunteers to bring their true self to work.

how do i apply?

it's quick and easy to apply for a role at the bhf. just click on the apply button below. all you'll need is an up-to-date cv and a supporting statement, outlining your interest in the role and how you meet the role's criteria.

early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

our recruitment process requires that successful candidates are asked to consent to a basic criminal records check and any offer of employment will be subject to a satisfactory basic dbs check.

should you need any adjustments to the recruitment process, at either application or interview.

interview process

the interview process will be held over ms teams.

please note the internal job title for this role is "customer engagement advisor".

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