1st line service desk engineer - united kingdom, derbyshire

1st line service desk engineer

nottingham

full time, permanent

we're air it, an incredible msp with the history and expertise to provide an amazing array of services and a bright future ahead of us.

we've grown a lot since our beginning back in 2005. we're proud to have brought together nine leading companies as a family, with more on the horizon. now, with an office presence across the uk, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled it and cyber security support, solutions and services to local smes, nationwide. and this is where you come in.

we're now looking for 1st line service desk engineer to join our team and help us deliver great results for our clients.

the role

as a 1st line service desk engineer, you will act as the first point of contact for it-related queries from across our client base.

about you

to join us as a 1st line service desk engineer, you will need:

previous experience providing it support

exemplary customer service and problem-solving skills

experience of administering and supporting the latest microsoft technologies

strong troubleshooting skills with microsoft office issues (2003 and onwards)

the ability to build, configure, administer and support all versions of windows desktops

knowledge of active directory, group policy and dns with an active interest in other networking services

evidence of continued professional development

flexibility to work 37.5 hours per week on a 7-day rota with shifts falling between 07:30 - 00:00

specifically, you will:

provide efficient and effective customer service to end-users and other stakeholders

act as the first point of contact for technical service requests

log and maintain chronological details throughout a service ticket lifecycle

provide 1st line diagnosis and resolution with a high level of first-time fixes

respond appropriately to more complex problems through escalation

prioritise and manage your workload to ensure client slas are met

the benefits

attractive remuneration packages

flexible, hybrid working

25 days annual leave + bank holidays with the option to buy and sell up to 5 days.

private medical insurance or the option to buy into scheme.

free flu jabs

tiered pension

perks including quarterly and annual staff awards, funded social events, referral bonuses.

excellent learning and development opportunities

free fruit and snacks in the offices

barista style coffee machines

mileage allowance

green travel scheme

other organisations may call this role helpdesk engineer, service desk engineer, it support engineer, it support analyst, 1st line engineer, 1st line support engineer, or 1st line helpdesk engineer.

air it is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. we believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

so, if you're seeking your next challenge as a 1st line service desk engineer, please apply via the button shown.

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