Customer retentions advisor - united kingdom, tyne and wear
job description
customer retentions advisor
quorum business park, newcastle, ne12 8bu
salary: gbp21,000 - gbp23,000 basic + commission (ote gbp37,000)
working hours: 37.5 hours per week
shift pattern: monday - friday 09:00-17:30
holidays: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years' service
verisure are looking for retentions advisors to join our growing department here in quorum business park, newcastle. you will be working in a call centre environment and be part of a large, diverse team. this role would suit someone with a strong sales or objection handling background.
about us
"verisure is europe's fastest-growing monitored security company and continues to strengthen its presence internationally. more than 4 million families and businesses rely on our innovative technology to protect what matters most to them. we hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. we are people protecting people and we are building an engaged and high performance company to become . our rapid expansion and ongoing success is expected to continue. as a result, verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan."
diversity & inclusion
"verisure is an equal opportunities employer. we recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. we champion an inclusive and collaborative culture and empower all employees to succeed and grow. please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help."
key responsibilities of a customer retentions advisor:
working in a call centre environment
making outbound calls to existing customers with the purpose of retaining them
dealing with escalated high-level complaints
establishing, building, and managing strong long-term customer relationships
ensuring customer satisfaction
liaising with various other departments both within the business and third parties
updating relevant information in our customers' records
delivering first class customer service to customers
essential skills for a customer retentions advisor:
a minimum of one-year experience in call centre environment, in a telesales or retention role
experience in dealing with high level complaints
strong computer and ms office skills
excellent interpersonal & communication skills with problem solving attitude
attention to detail
customer oriented, genuinely passionate about providing an amazing experience through every interaction
the ability to multitask effectively whilst keeping a high level of service quality
proactive and work effectively and efficiently
enjoys working in a team
passionate and willing to learn in a dynamic and challenging environment
ambitious and willing to accept new challenges
great customer service skills
verisure career opportunities
a career with verisure offers far more than just a job. we offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. we want our people to grow and build a career with us.
benefits package
we're dedicated to supporting our staff with fantastic benefits as part of your verisure package. your benefits will include:
• increasing annual leave entitlement • birthdays off • discounted gym & health club membership • complementary nespresso hot drinks • contributory pension • company socials • bupa private healthcare • medicash cash plan • perkbox (freebies, discounts and more) • enhanced maternity & paternity schemes • long service awards • employee referral cash reward • employee alarm discount • cycle to work scheme • preferential rates at kids 1st nursery.
ready to join our team and make your dream job a reality? apply today and we'll get in touch!
be you. be more. be verisure.
all employees must complete a dbs check, provided by verisure to all successful candidates.
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