Financial difficulties consultant (arrears consultant) - united kingdom, skipton, north yorkshire

are you a skilled financial difficulties consultant (arrears consultant) looking to rise to a new challenge?

are you searching for an opportunity to work within an organisation which offers competitive benefits and career progression?

pepper uk is one of the leading loan servicing companies in the uk, and we are currently recruiting for a financial difficulties consultant to join our dynamic and growing team - based in our skipton, north yorkshire office.

we are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a highly customer-focused environment within the financial services sector.

your role will involve end-to-end servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.

you will be working within an established team that is a vital part of pepper's operations and will receive ample support so that you can be successful in your role. there are shift patterns for this role, meaning that you will either be working from either 9:00 - 17:30, or 11:30 - 20:00.

we would like to hear from candidates with experience of delivering litigation workout options within a mortgage or collections context, and who are able to analyse problems, demonstrate great interpersonal skills, and deliver exceptional customer service.

your key responsibilities as a financial difficulties consultant will include:

delivering accurate and timely processing of mortgage administration activitiesregular communication with customers who are experiencing payment difficultiesdiscussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the special servicing manual where appropriateanalysing problems, thinking creatively, and making effective decisions in an appropriate timescalewe would welcome applications for this financial difficulties consultant role from candidates with the following skills and attributes: arrears & litigation specialist, loan administrator, account management, loan management, arrears management, litigation, customer service, collections, mortgages, client support, administration, mortgage administration, financial services, analysis.

benefitsbenchmarked starting salary of £30,000 per annumprivate medical insurancesalary sacrifice pension matched up to 8%25 days holiday with length of servicecycle to work schemediscounts in local shopseap enhanced maternity and paternitywellbeing daysvolunteering dayseye carepayroll givingreward and recognition programrelaxed dress codediscounted rac vehicle breakdowndiscounted gym membershiplife assuranceessential skillswe're looking for candidates with prior exposure to operational loan management in a mortgage context who can consistently deliver outstanding customer service and show a rudimentary understanding of the relevant regulation and associated legislative policy.

mortgage and collections experience is highly desired.

desirable skillsin addition, you must be able to:

demonstrate a thirst for learning and personal growthcontribute to the creation of a climate in which people want to do their bestseek opportunities for collaborating and sharing best practice to maximise the commercial potentialdemonstrate leadership ability, team management, and interpersonal skillsshowcase excellent organisation skillsdemonstrate the ability to form productive relationships at all levelsdemonstrate strong english verbal and written communication skillsconsistently show accuracy in your work, as well as being well organised and reliableabout companywe currently operate in nine jurisdictions across the uk, europe, and asia pacific, and have over us$50 billion in assets under management. we employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

working across commercial and residential real estate, personal and sme loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. as an employee of the pepper advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. you have to be in it to get the full advantage!

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