Client support executive - united kingdom, southampton, hampshire
aziz corporate is a small boutique coaching provider working with prestigious companies such as hiscox, heathrow and national grid. due to our continued success and changes within the company, we are looking for a client support executive to join our team, working 20 to 30 hours a week (across 5 days if possible), with flexibility to provide additional cover during busy times.
this is a great opportunity for a career within account management, and the company offers the benefit of fully remote working with this home-based role and occasional travel to meetings within hampshire. the candidate is ideally going to be located in hampshire or one of surrounding counties.
job overview
the client support executive will act as a point of contact and support for both internal and external clients, always striving to ensure that our service is delivered to the highest standards. assisting clients on a wide variety of queries, providing guidance and support and building rapport to encourage strong working relationships, whilst monitoring and managing key data for the company.
specific responsibilities
monitoring, managing ad inputting information into the company crm
oversight of client programmes
maintaining updated knowledge of company products and services
responding to external client and internal client requests
diary management
preparing client reports
assistance with writing of and formatting of documents such as proposals and branding literature
required skills & experience
previous experience in an account management / client service role is essential - ideally 3+ years.
the ideal candidate must also possess:
strong verbal and communication skills
initiative and judgement – the ability over time, to use initiative and problem solve
proficient in powerpoint and word
attention to detail
ability to multi-task and keep sight of priorities
calm under pressure
data entry skills
confident to pick up the phone
can work independently and be self-motivated
previous experience with crm packages
proven ability to collect, track and analyse data
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