It helpdesk support engineer (hybrid working) - united kingdom, milton keynes, buckinghamshire

are you a helpdesk it engineer looking for a change? looking for the chance to problem solve, throw away the scripts and connect with real people?

this is an opportunity to join a small, specialist outsourced it company where, compared to many roles at this level, the work is varied and you will be encouraged to expand both your knowledge and experience as you work alongside this 3rd-level support team. every day will bring challenges as well as routine tasks, and once you are confident in the role, you will have the option of flexible working from home or the office.

the best candidate will be someone who is happy to really connect with the clients and provide technically excellent, engaged and friendly it support. you will put your qualifications to practical use, offering network design, installation and maintenance services using mainly microsoft technology. you will already have brilliant communication skills on the phone and via email but you will also be keen try new things, actively develop your career and push yourself on.

the company's clients include businesses and not for profit organisations (mainly arts-based charities such as theatres and venues) across the country and overseas. although much of the infrastructure is microsoft server-based, there will also be occasions to work with apple products, mobile devices and specialist software.

typical responsibilities after on the job training as required:

- installing, supporting and maintaining new server hardware and software infrastructure

- assisting with the migration of on-premise systems to the cloud

- configuring azure and other cloud services for client needs

- installing, supporting and maintaining a wide range of network equipment, wifi, managed switches and firewalls

- undertaking routine preventative measures and implementing, maintaining and monitoring network security

- managing email, anti-spam and virus protection

- setting up user accounts, permissions and passwords

- analysing and resolving a range of faults, from system failures to forgotten passwords

key skills:

- you will have a sound understanding of network pc/server infrastructure. ideally you will have first-hand experience of some or all of the following:

- windows server

- office365 support

- pc support

- exchange, active directory, group policy

- firewalls and routers

- vpn, rdp and remote access

benefits:

- excellent opportunities for working with a diverse range of technology, increasing your skillset and developing your microsoft certifications

- invaluable experience for moving upwards in your career path

- good exposure to the latest systems and migration to cloud services

- small, friendly working environment

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