Team leader - united kingdom, preston, lancashire
key group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. our mission is simple: to be the uk's leading later life lending company.
due to continued business growth, promotions, and career development we have a rare opening for a team leader to join our team in more2life based in preston.
this role involves managing the case handler team in more2life.
our case handlers process mortgage applications from receipt to completion in line with agreed service levels, policy and criteria. they are responsible for managing all aspects of post-offer applications through to completion in line with agreed service levels, policy and criteria.
as part of this team leader role, you will build internal relationships and work together with all teams within the department to help achieve team and business targets and deliver a quality service to customers.
main duties and responsibilities of a team leader:
ensure that service levels are achieved on a consistent basisensure that clearly defined processes and controls are documented and followed for all the teams' activitiescarry out regular quality monitoring of the activities completed by each team member and act on the results to praise / coach / develop / assist team members where requiredcontinuous process improvement - working with the team and wider business, searching for ways to increase the efficiency and quality of all processes / proceduressupport the personal performance and career development of each team member through monthly one to one meetings and regular informal feedback / coaching sessionsinspire and motivate the team to exceed their potential and career aspirationsmeet and exceed all team targets and work with the other teams in the department to ensure that all department targets are achievedto produce management reports as directed and have the ability to produce ad hoc reporting and analyse complex datawe welcome applications for this team leader role from candidates with experience in any of the following areas: supervisor, financial services, reporting, data analysis.
benefits23 days holiday plus bank holidays rising to 28 with serviceadditional holiday purchase scheme1 charity daytier 1 pensionsimply healthlife assuranceessential skillsprevious experience within a supervisory roleprevious experience of coaching and development is essentialexperience of working in a fast-paced environment where customer contact and accuracy is essentialdesirable skillsprevious experience of mortgage processing or similar environment would be beneficial but not essential to this team leader role.
we believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential and thrive. to do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.
ambitious - to break ground to help our customers enjoy a better retirement.
supportive - relationships are key to everything we do.
personal - going above and beyond to offer exceptional service.
integrity - honest, true, and transparent in all of our relationships.
responsive - whatever the challenge we'll deliver the right result.
expert - experts in our field, our thirst for knowledge never stops
about companyour purpose is to help people finance a better retirement. our mission is to be the uk's leading later life lending company. our connected portfolio of brands comprises of key, key partnerships, more2life, the equity release experts and air group. wearekeygroup.co.uk/legal/privacy-policy
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