Work order process coordinator - united kingdom, leeds, west yorkshire

company:

finning (uk) ltd

number of openings:

1

worker type:

permanent

position overview:

the work order process coordinator actively supports the work order control process within the operations to deliver an excellent customer experience whilst achieving operational & financial targets.

provides additional support to the service operation by supporting answering of incoming calls, opening work orders, assisting with planning service repairs, resolution of customer disputes, time sheet entry and maintaining customer communication as required.

job description:

work order process coordinator major job functions

support time sheet entry process. 5%

strong work order control process, to include producing proformas to customer, obtaining purchase order numbers from customer, closing of work order, and control of work in progress. 75%

provides support with co-ordination of planned activities such as pip's / psp's and any planned follow up activities working collaboratively with ho functions. 5%

support the customer needs and the efficient running of the service operation with general administration & additional duties as required that support the service controller throughout the service repair process. provide support to the engineer to complete service documentation and help them follow the service processes and procedures.

providing cover for controllers to ensure effective delivery of service to meet our customer needs. 10%

following & adhering to service processes and procedures to ensure consistent extraordinary customer service delivery, working to resolve any customer disputes quickly & effectively. 5%

accountability

accountable for time entry management.

drives work order process flow (invoiced with 10 days of last labour, zero over 21 days).

accountable for the accurate and timely inputting of data into our business systems and ensuring adherence to processes and procedures.

helps proactively with the need to keep the customer informed throughout the process.

proactively work to resolve customer disputes and issues.

work order process coordinator specific skills

good organiser

good communicator both verbal and written with excellent listening skills

ability to deliver quality outcomes against deadline through pace and pride in work

process adherence

strong sense of care for our customers ensuring they receive the best experience from finning

lives and promotes the finning values

digital communication skills (advantageous)

parts ordering (advantageous)

basic knowledge of mobile and fixed equipment components and systems (advantageous)

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we are committed to diversity at finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

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