It support technician - united kingdom, calne, wiltshire

benefits of this it support technician role: salary: gbp25,000 + depending on experience full time position 37.5 hours p/week (start time can be negotiated) unlimited holiday fun team environment team social and charity events pension scheme paid for ongoing training optional - we want to invest in you free on-site parking working for the winners of the 2022 sme uk southern awards responsibilities of it support technician will include: answering telephone calls made to the it helpdesk. whenever possible providing solutions over the telephone or via remote support. supporting windows & apple devices, hardware and software providing it support quickly and efficiently. keeping clients informed of any problems that may delay the provision of a solution support for at least the following applications: windows 10 and above microsoft office 2013 and newer (including microsoft 365/azure) outlook / exchange apple mail ensuring all users can use it equipment and if necessary, provide training on-site and off-site work where applicable installation of programs and customising of software to suit a client s needs setting up, configuring and installing it hardware, including pc s, printers, scanners, mobile devices, and any other relevant equipment hardware diagnosis and repair of client and premises it equipment. assisting with cpanel and dns management for clients prioritising issues dependent on urgency knowledgebase and documentation creation/editing essential skills of an it support technician: experience of the configurations, set-up and day-to-day operations of a broad range of current hardware devices pcs, laptops, netbooks, printers and other peripherals is desirable good understanding of current windows o/s and ios sound organisational and time skills attention to detail. good problem-solving skills 3+ years of experience in computer networks and systems maintenance. excellent customer service skills a full uk driving licence ideal qualifications for the it support technicican role: comptia a+/n itil our client is currently seeking a senior, it support technician in their calne office. this is a company with a fantastic company culture. mostly office based with occasional on-site visits required. we are looking for people with experience in a range of it roles, who can apply themselves to thrive in our fast-paced environment providing sme s, individuals and msp clients with it support. you ll need to understand it support and have a desire to support clients to ensure 100% customer satisfaction. the ideal candidate would be familiar with networking concepts (dns, dhcp, nat, tcp/ip, voip, firewall and switching), cpanel, plesk, windows & linux environments and have a good working knowledge of all microsoft office applications. you will be joining a team of smart, expressive people and given the encouragement, trust, and freedom to do the job you love. it's a fast-paced way of working that will inspire you do the best and most fulfilling work of your career. you'll get to tackle far-reaching problems with satisfying outcomes and quick turnarounds. constantly challenging your own thinking to get to the best solution, using insight to drive a better experience, with further development at your finger tips. you ll take ownership of the reported problem and liaise with our engineers and 3rd party suppliers to resolve issues promptly and effectively. if you want to love your job and the people, you work with apply today. you ll not find anywhere else like it. any job applicants will receive equal treatment in the recruitment process and will not discriminate unlawfully. recruitment processes are conducted based on merit, abilities, and qualifications. any requests for feedback should be made and will be responded to in writing. note: please note, there will be a 25-question technical test. if you are interested in this fantastic it support technician role, apply using the link below or call ashlea today on (phone number removed) for more information. "it technician" or "technician" or "support engineer" or "helpdesk technician" or "service technician" or "support analyst" or "support specialist" or "it

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