Customer service manager - united kingdom, derby, derbyshire

customer service manager

asda travel money - derby

job type: permanent/full time

hours per week: 37.5 hrs

salary: gbp12.50 per hour

working patterns: this job is perfect for those who are flexible and able to work a variety of shifts between monday to sunday. depending on your team, you will receive a monthly or weekly rota.

benefits:

company pension scheme

holiday - 22 days plus bank holidays! we are keen to reward loyalty, so the longer you work with us, the more holidays you get

employee discount platform with everyday rewards by bupa

employee assistance programme

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travelex attributes its success and growth down to its hard-working people. it's their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. if you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next travel service partner (csr).

as an integral part of the asda travel money team, you'll be supporting customers with all their travel money needs, from travel money to products, and offering great rates. whether you are heading to europe or the usa, we are here is take the stress out of travel giving customers a great omnichannel experience whether that be customers popping in-store to one of our bureaus or online, we are here to help.

as a bureau manager you will lead by example, managing, motivating, and developing a team to achieve the best possible results to deliver a great customer experience; creating an inclusive workplace environment where all employees are valued.

what will you be doing?

nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination

establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great travelex products and services

engaging with customers to process all foreign exchange transactions accurately and efficiently.

delivering on key performance goals both procedural, operational and customer focused

utilising your keen eye for detail to process daily online fx request and deliveries

implementing best practice legal and regulatory standards and adhering to travelex compliance procedures

what do i need to have?

numerically proficient - you'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and converting vast amounts of currency regularly daily

ability to work on own initiative, given this is a lone working environment a majority of the time

great communicator - you'll find talking with people and building relationships comes naturally to you. you'll not only be a great talker, but a good listener who is understanding of people and their needs.

desire to succeed - you'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

what does the interview process look like?

step 1 - our team of talent acquisition partners or bureau managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.

step 2 - you'll be invited to a face-to-face interview at the bureau to meet with our bureau manager. here we'll give you more insight into travelex and the role whilst finding out a bit more about you. given you'd be working with vast amounts of money on a regular basis they'll also be a small numerical test too that'll you'll complete.

step 3 - if successful we'll reach out and offer the opportunity to join travelex as our newest employee. if you're unsuccessful, we'll still reach out to you to provide detailed feedback. we owe you that much as an employer who's dedicated your time to meet with us.

about travelex

we are one of the market leading specialist providers of foreign exchange. founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed travelex as a trusted and widely recognised brand in international money. our mission is to simplify our customers' access to international money, however and whenever

exciting? we think so! your journey starts here, so take the first step to become part of the travelex team by clicking apply!

we are an equal opportunity employer and value diversity at our company. we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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