Helpdesk representative remote - united states, springfield (massachusetts)

helpdesk analyst remote
pay rate: $23/hour
start date: asap
end date: potential for temp to hire based on performance and business need
required work days: m-f
work hours: 8:30am – 5pm est

general summary:

this position is a trainee role that provides technology-related support (primarily telephone support) to colonial life producers for their laptop, email, web access, specific colonial sales tools, and enrollment systems software, as well as providing support to policyholders and potential policyholders with technical issues related to their access of the harmony enrollment system.

principal duties and responsibilities

identify and resolve hardware, software or enrollment system issues in a professional and timely manner.

document issues and solutions thoroughly for record keeping and trending analysis.

adhere to, support, and promote data security policy.

support and promote team work in meeting departmental goals and with all interactions with team mates.

may perform other duties as assigned.

job specifications

strong knowledge of computers, current windows operating system versions and microsoft office suite.

ability to troubleshoot hardware/software issues.

strong knowledge of the internet and connectivity support.

excellent communication skills.

customer service experience.

good judgment and ability to think logically.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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