Customer service rep- hybrid - united states, carlsbad

adecco is assisting a great client in recruiting for a (hybrid) customer service representative in carlsbad, ca. this job is a temp-to-hire opportunity and entry-level! this is a great opportunity to get your foot in the door of an amazing company. please apply today if you meet the below requirements.

responsibilities for a customer service representative include but are not limited to:

serving external and internal customers by answering inquiries within a contact center environment, placing orders, processing of rma’s, resolving problems, fulfilling requests, and maintaining current and accurate information in all databases.

conduct back office and gatekeeper duties that can change on a day to day basis.

expert in multi-tasking, switching between multiple screens and systems with speed and ease to provide quick and accurate customer information.

work very accurately within our erp, crm and web-based systems and practices to provide all data needed for an ideal customer experience.

provide technical service and educate our customers on zest products, educational courses and protocols.

document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

comply with all elements of the quality system, regulatory requirements, and customer confidentiality and privacy as outlined for the position.

input orders accurately with the right customer, part, quantity, price, and shipping method and cross-sell during the conversation

work cross-functionally with accounts receivable, distribution, and it to resolve issues quickly and collaboratively

schedules may include occasional weekends, overtime, and flexibility to work virtual or in person, depending on the needs of the department.

shift: monday-friday: 7am-3:30pm

must work 2-days onsite**

qualifications:

minimum 2-3 years of customer support experience (preferably in the medical device field)

strong phone contact handling skills and active listening

customer orientation and ability to adapt/respond to different types of characters

ability to multitask, prioritize, and manage time effectively;

good interpersonal skills

good knowledge of customer relations and strong communication

good conflict resolution skills

basic computer skills

what's in this for you?

pay rates are $21-24 an hour

weekly pay – you receive a paycheck every week

casual work environment – dress casual and enjoy a casual, laid-back atmosphere

generous bonus incentives are offered for referrals! for more information, ask a recruiter today!

click on “apply now” to be considered for this customer service representative position with adecco in carlsbad, ca!

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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