General manager - united kingdom, taunton, somerset

what you'll be doing: general manager - norton manor gbp35000 (doe) monday - friday role (occasional weekends will be required to suit business needs) we currently have a fantastic opportunity for an experiencedgeneral managerto oversee our ess prestigious contractwithin the tauntonarea. ess has been a market leader in the defence and government services sectors for over 40years. as well as providing quality catering, retail and leisure services, we offer a portfolio of superior and sustainable soft services, including hotel, cleaning, waste management, security, event support and reception services. this is a position where you will be responsiblefor providing great service to our clients, managing events andenjoy getting the best out of a team of c45, whilst drawing satisfaction from managing, training, and supporting your team to deliver profitablesoft facilities within the catering outlet andensuringall budget targets are achieved. more about the role: other responsibilities will include: overseeing the soft fm service delivery including the provision of hospitality, catering and cleaning services communicate regularly with client (as agreed) complete action plansfollowing client satisfaction surveys promote the unit and act as an ess advocate at all time ensure all client hospitality is delivered to the correct standard and look to identify opportunities to improve and increase the service where possible analyse, monitor, and manage gp whilst ensuring cost and sales records are accurately inputted and maintained ensure all customer requirements are communicated to all departments in advance to ensure effective planning complete/adjust labour schedule in line with sales analyse and effectively manage all in unit costs ensure budgets are understood and achieved ensure all costs are managed effectively within budget who you are: our ideal general manager will: have knowledge of working in a management role within the soft fm service industry proven experience in hospitality and events you will have the ability to display a real passion for food and customer service and be financially and commercially astute. good communication skills - both written and verbal. good computer skills interpersonal, administrative, and organisational skills a 'can do' attitude eye for detail excellent leadership skills about us part of compass group uk&i, ess is the defence, government, and energy services sector of compass group uk & ireland. we support 250+ uk military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. we know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. compass group uk&i is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee. what we'll give: up to gbp35000 per annum depending on experience great work life balance - 40 hours per week compass exclusive offers on perksatwork excellent opportunities for progression and todevelop your skills pension contribution

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