Customer service - united kingdom, buckinghamshire

customer service executive

job type: temp to perm

magna park, milton keynes, mk17

salary: £10.62 per hour

monday to friday, 40 hours per week

shifts between 07:00 and 19:00

hybrid working: 2 days working in the office after probation is passed

gi group present a fantastic opportunity to join a global parcel & logistics company who are looking for customer service representatives to join their team based in milton keynes.

the customer service department are responsible for handling the majority of contacts between internal departments and customers daily! a successful candidate will be part of a growing team with a collective goal to log customer queries, ensure all communication with customers is performed in a professional and timely manner including tracking of customers' orders, promoting self-service and alternative products to new and existing customers.

the right candidate will be:

- able to build rapport with customers and establish customers' needs

- capable to consistently handle inbound calls, contact flow

- skilled in confidently give customers information provided

- able to remain positive and enthusiastic throughout all customers contact

- able to provide high levels of quality service

- confident in maintaining customer loyalty

- able to deal with customer complaints in a professional manner

- based ideally in milton keynes and surrounding areas

- flexible on working weekends

a successful candidate will be preferred to have the following:

- proven experience within a customer service environment

- past call center experience

- experience in working with ms excel and word

- it literacy

- excellent spelling and grammar

- complete in full 5-year address and employment history (will be checked)

- have a clear criminal record (this will be done prior to any employment offer)

our client is providing a highly intensive first-class training program for the right candidates, with an opportunity to work from home.

if interested please contact to discuss these positions or call 07584039067 or 01908048804, also you can apply online with your updated cv attached.

gi group holdings recruitment limited group of companies includes gi recruitment limited, draefern limited, gi group recruitment ltd, intoo (uk) limited, marks sattin (uk) limited, tack tmi uk limited and grafton professional staffing limited. we are committed to protecting the privacy of all of our candidates and clients. following some recent changes to data protection laws we have updated our privacy policy. to view a copy and to help you understand how we collect, use and process your personal data please visit the privacy page on our gi group uk website.

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