Operations manager - united kingdom, preston, lancashire

we have a fantastic opportunity for an operations manager to join our friendly, professional team based in preston.

key group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. our mission is simple: to be the uk's leading later life lending company.

to support phenomenal business growth, we are looking to appoint an operations manager to manage our further lending department in more2life. the role will be responsible for effectively managing performance across the team and ensuring service levels are reached in all areas.

this role would suit strong leader, who can effectively bring people together and engage in a common goal in working in harmony to deliver outstanding business results and crucially, customer experience.

main role and responsibilities of the operations manager:

identify opportunities for process improvements daily and as part of your core roleeffectively manage performance across your teamwork with front office colleagues to ensure great adviser and customer experienceengage with your people and the wider ops team to effectively implement changework collaboratively across ops with your fellow operations managers and support functions, to build a best-in-class operation, recognised for excellent performance and service to the customerengage effectively with our advisers and internal stakeholders to develop collaborative working to deliver improved service and delight for our customerscoach team leaders to develop their management skills and drive developmentsupport growth of subject matter experts across the departmentsupport to develop and embed a coaching culturecontinually drive to deliver best-in-class for customers, coaching your team to manage customer expectations across email and telephonyresponsible for the quality execution of processing and demonstrating proactive analysis of qa results and action plans, and coaching to drive improvementsresponsible for customer complaint analysis, management, and early intervention, to reduce overall volumelead your team to ensure all team members feel valued, recognised, and empowered to do a fantastic jobwork with it & bi to develop improved and insightful reporting and system functions to support the management of the department and decision makingyou will be the e2e processes owner for further lending processes such as further advances, drawdowns, and portinglead your team to successfully service customers within defined service level agreement standardsthis operations manager role would suit candidates with skills or experience in the following areas: financial service, operations, further lending, coaching, managing.

benefits25 days holiday plus bank holidays rising with serviceadditional holiday purchase scheme1 charity daytier 1 pensionaxa exec (self) healthcarelife assurance essential skillskey knowledge, skills, and abilities:

minimum of 5 years' experience in management within an operational team with multiple processesdemonstrates good organisational skills and ability to flex when requireddemonstrates core operational skills including people management, workload management, sla delivery, process reviews, and resource managementinspirational leader, motivational, and possesses the ability to realise potentialeffective communicatordemonstrates a passion for customers and an endless appetite to develop outstanding customer journeysstrong leader, who can effectively bring people together and engage in a common goal in working in harmony to deliver outstanding business results and crucially, customer experiencedesirable skillsmost of all we look for people who display and work around the core values of our business:

ambitious - to break ground to help our customers enjoy a better retirement.

supportive - relationships are key to everything we do.

personal - going above and beyond to offer exceptional service.

integrity - honest, true, and transparent in all of our relationships.

responsive - whatever the challenge we'll deliver the right result.

expert - experts in our field, our thirst for knowledge never stops

about companyour purpose is to help people finance a better retirement. our mission is to be the uk's leading later life lending company. our connected portfolio of brands comprises of key, key partnerships, more2life, the equity release experts and air group. wearekeygroup.co.uk/legal/privacy-policy

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