Remote assistance advisor - united states, san francisco

remote assistance advisor

 

adecco and cruise are partnering together to help you jumpstart your next career adventure!

title: remote assistance advisor

do you have a passion for technology, self-driving vehicles, and a strong attention to detail? we are partnering with cruise on their search for a remote assistance advisor in your area. please see the job details below:

 day-to-day responsibilities include:

support vehicle passengers with any and all issues that might occur before, after and/or during their ride

troubleshoot technical issues faced by self-driving vehicles and human passengers

aid company fleet of self-driving vehicles in navigating their surroundings

write up details of scenarios requiring additional support by the engineering team

quickly exercise a high degree of good judgment and independence

think on your feet and be able to handle situations that may be new to you

maintain a helpful and calm composure in simple or difficult situations, while always providing first-rate customer support

recognize patterns and properly categorize support issues

support product testing for various engineering groups

 

requirements:

ability to focus on monitoring a vehicle via software tooling

successfully complete a background check, drug screen, and dmv motor vehicle record check. mvr screen includes being licensed to drive a motor vehicle in the u.s. for the three years immediately preceding your application, currently holding an active, valid driver’s license, and having no more than one point on driving record.

[california] successfully complete a background check, drug screen and dmv motor vehicle record check. mvr screen includes being licensed to drive a motor vehicle in the u.s. for the three years immediately preceding your application, currently holding an active california basic class c driver's license or license encompassing class c vehicles, and having no more than one point on driving record

strong oral/written communication and interpersonal skills

dedication to work through dynamic situations and the ability to keep calm and perform well under pressure

high attention to detail and strong execution skills

comfortable and experienced with software technology, including google suite, and confluence

ability to work on-site at an assigned office

enthusiasm for driverless cars

 

 physical demands:

ability to sit or stand in a dimly lit control center for up to eight hours per shift

ability to use keyboard, mouse and screen for up to eight hours per shift

general vision: requires the ability to perceive the nature of objects by the eye

near vision acuity: clarity of vision and ability to recognize features at 20 inches or less with or without corrective glasses/contact lenses.

field of vision: ability to observe an area up or down, left or right while eyes are fixed on a given point

depth perception: three-dimensional vision. ability to judge distance and space relationships so as to see objects where and as they actually are.

visual accommodation: ability to adjust focus

color vision: ability to identify colors, including distinguishing red and green.

speaking: ability to give detailed spoken instructions to other workers accurately, loudly or quickly

hearing: ability to hear, understand and distinguish speech and other sounds (such as alarms and sirens) through in-person speech, earphones/headphones, and telephone

able to view flashing lights on a screen without risk of seizure

ability to keep calm and perform well under pressure

 

if you are interested in the above remote assistance advisor role please apply now!

this client is requiring that all new hires show proof of covid-19 vaccination. however, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law.

equal opportunity employer/veterans/disabled

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

Apply to this job now Report abuse

More jobs