Customer installations co-ordinator - united kingdom, tyne and wear

customer installations co-ordinator

this is a fantastic opportunity to work for one of the london stock exchange group’s top 1000 companies to inspire britain 2020.

we are the north east’s leading, customer focussed retail installer of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows and doors in both upvc and aluminium.

we are looking for a passionate, driven and customer-focused customer installations co-ordinator who can flourish and progress within a fast-paced, forward-thinking environment.

you will have the desire to be responsible for providing industry-leading levels of customer service and exceeding customer expectations.

you will be highly driven, motivated, passionate, and determined to succeed, you will be driven to deliver an excellent customer experience.

hours of work are monday to friday 8:00-4:30

role responsibilities

working with internal and external departments to enable the carrying out of installation work, to ensure any risk situations are resolved and that customer appointments go ahead as planned.
provide support in the ordering of materials from external suppliers, monitoring supply chain and chasing overdue/incomplete orders.
provide support to the project manager to ensure full utilisation of engineers through planning, scheduling and tracking of customer appointments – ensuring the project is managed effectively and brought to a close within set timeframes.
communicate regularly with customers, keeping the customer up to date with developments, effectively build and create lasting relationships, checking the customer is happy with our service and providing the best possible experience for the customer.
handle incoming and outgoing telephone calls and emails, providing a first-class service and ensuring first contact resolution.
record customer complaints and deal with effectively to provide a positive resolution in line with the company complaints handling procedure.
dealing with referrals/reports from engineers on issues experienced at installation, record and report to project manager.
to develop your product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries.

person attributes

solutions focussed and able to respond to customer needs promptly, meet and exceed customer expectations with a passion for delivering an excellent customer experience.
be able to work on your own initiative.
strong resource planning and organisational skills.
strong admin skills, with a good working knowledge of microsoft packages.
strong written & verbal influential communication skills.
professional telephone manner. experience
minimum 3 years experience working in a fast-paced customer service / co-ordination / administration role.
competence in use of it systems, customer relationship management systems and microsoft packages.

please send your cv and covering letter detailing your salary expectations and why you are a suitable candidate.

More jobs