Retail senior sales advisor - united kingdom, suffolk

retail senior sales advisor

bury st edmunds

40 hours over 5 days

monday to friday with saturdays on a rota

salary - competitive plus pension and company benefits

we have an exciting opportunity for a friendly and reliable retail senior sales advisor to join the team at our busy and thriving branch in the bury st edmunds, to provide exceptional service to our customers in store. you will play a vital part in keeping the branch running smoothly and efficiently - experience with our products isn't strictly necessary, if you bring great customer service, sales experience and team working skills to the table, we'll give you everything you need to succeed.

with a prime location on the outskirts of the picturesque bury st edmunds, our store is conveniently located on the moreton hall industrial estate, nestled in next to other retailers and shops alike. there is great access by bus from the town and parking on site. the branch offers an extensive product range of both trade and designer paints as well as a well-stocked showroom featuring a comprehensive selection of wallpaper pattern books and all other decorating sundries our customers need to get the job done. brewers are renowned through the country for providing friendly and knowledgeable customer service - it's why we welcome so many repeat customers back into our business.

our team is extremely experienced in our industry and are always happy to give product advice to seasoned tradespeople and novice diyers alike and if you are looking to expand your knowledge in the decorating business, you will be in the best place to do it. branch opening hours are monday to friday 7am - 5pm and saturday 8am - 5pm.

a family run business for almost 120 years; we have a long history in our industry and have grown to over 190 branches nationwide. we know that our people make our business unique, and place great emphasis on the development and growth of our colleagues.

as a senior retail sales advisor with brewers, some of your responsibilities will include:

• assist the branch manager with developing the branch and the team including deputising in their absence

• provide exceptional service to customers in branch, to deliver upon our reputation for quality brewers service

• have keyholder responsibilities, cashing up and associated supervisory tasks

• allocate work to the team, keeping them motivated and driven

• use product knowledge to provide recommendations and help customers find the best product for their needs

• planning and agreeing sales forecasts with the branch manager in line with company targets

• ensuring orders and enquiries are dealt with and followed up on promptly

• mix paint for customers, process specialist orders, and request special stock within the branch network

• build relationships with customers to fully identify their needs and allow us to provide a comprehensive service

• promote seasonal and special items, including merchandising goods in-store to increase visibility and sales

• assisting with stock maintenance in the branch

who we are looking for to join our team:

• someone who has experience

• exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations

• highly motivated with the drive to succeed and do a great job

• willing to undertake training to use the forklift in the branch

• approachable, possessing an open and friendly personality - happy to help both customers and colleagues

• have the ability to motivate and inspire colleagues to achieve the highest level of customer service

• enjoys working and supporting a team, but can be relied upon to work as an individual at all times

• keen to learn, develop skills, and progress within our industry

• willing to attend training to become a fire marshall and/or first aider if required

• ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours

• an interest in our industry or some product knowledge would be advantageous but not essential, as appropriate product training will be given to the right candidate

in return we offer a comprehensive benefits package consisting of:

• competitive rates of pay

• no sunday or late night working - we open monday to friday 7am to 5pm, and saturday 8am to 5pm

• free life assurance

• 5% of your salary employer contribution to the pension plan (subject to employee contributions)

• staff discounts

• staff uniform

• 31 days holiday including bank holidays increasing with service

• comprehensive induction programme

• discounts and rewards with selected partners - major high street brands, supermarkets etc

• after a qualifying period, you will also be eligible for profit related pay and a chance to use one of our two company holiday homes in cornwall or the lake district

to apply for this exciting opportunity, please click the apply now button on this page to complete the mandatory application form.

please note - we have a specified timescale within which to appoint and train. this role may be removed from listings before the closing date if we are successful in finding an appointment.

please ensure you fully complete the application process if you wish to be considered for this position. due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.

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