Customer service rep, kansas city - united states, kansas city (kansas)
customer service advocates needed in kansas city
adecco is partnering with an award-winning and extraordinary organization that's dedicated to providing premier service to their members 24/7/365. delivering solutions for a rapidly changing industry. compassionate care is at the center of this organization.
these are temp to perm opportunities offering a great benefits program, designed to support employees and their families across all dimensions of health including medical, dental, vision, life, disability, 401(k) and paid holidays/time off for eligible employees. you can earn even more through referral bonuses.
this service model simplifies the way consumers, and their families engage in health care - clears the confusion, enables access to the right care, helps ensure the right care decisions are made and makes health care more affordable. the customer service care coordinator is responsible for providing compassionate customer service and issue resolution to our members. direct phone - based customer interaction to answer and resolve a wide variety of inquiries. this role is responsible for coordination of member navigation plans with health plan clinical and non-clinical staff supporting members enrolled in dsnp benefits including members, or families with members, identified as having complex illness.
this position is full-time (40 hours/week) monday - friday. employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm. it may be necessary, given the business need, to work occasional overtime.
job components and primary responsibilities:
qualifications
this is high volume, customer service environment. you’ll need to be efficient, productive, and thorough dealing with members over the phone. strong computer and software navigation skills are critical. you should also be strongly patient-focused and adaptable to changes.
required qualifications:
preferred qualifications:
this is a great opportunity, don't miss out!
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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