Income officer - united kingdom, lancashire

marks consulting partners are currently looking for a income officer to work with one of our housing association clients in manchester.

what the job will be doing

to be responsible for the creation and maintenance of rent accounts for new and existing tenants including production, monitoring and chasing of rental invoices, calculation of tenant contributions, service charges and responding to all queries on rent and council tax accounts.support the income manager in the issuing of yearly rent increase notifications for all tenants, liaising with housing and customer services team.responsible for dealing with all tenant and former tenants queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that policies and procedures are followed.responsible for maintaining contact with tenant's representatives, local authorities, or other non–tenant income providers to ensure any rent arrears debts are cleared.works with the regional housing manager to deliver agreed action plans for restricted rents and supports the preparation of evidence for appeals and supports the housing officer with any liaison visits with the tenant and/or support worker.responsible for ensuring that all council tax that is liable to be paid is covered by rent and relevant smi forms have been completed and takes the lead on exempt cases application with the support of the income manager. managing and recording all local authority's exemption application to support in demonstrating compliance with the criteria for ssh provisions in accordance with social housing rents criteria / standard.responsible for all accounts payable matters and the recording and notifying the finance team of all managed properties contracts where service charges are provided by the landlordensure there is no unallocated cash at month end and processes accurate year end accruals for ap invoices and all rental payableskeep other rental debtors to balances under 60 days old, ensuring that proper processes are in place for re–invoicing and payment of those debtorsassist the income manager and service charge officer with the intercompany balance rent account work at month end.supports the income manager & regional housing managers in the production of ad hoc tasks as and when required. what you will need

good time management skills with the ability to work with competing deadlines and under pressuregood communication skills, having confidence to interact effectively with different people, face to face, over the phone and by emailability to deal sensitively with all enquiries and tenants queries.ability to work as a part of a team and to adapt and respond to changehighly it literate, with the ability to use spreadsheet modelling skillsexperience of working within the housing sector and/or within housing income.experience of income and debt management credit controlawareness of housing benefits how to apply

if you would like any further details about this position, please contact joshua bourne at marks consulting partners.

if this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

marks consulting partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. we do not advertise all of our vacancies so please give us a call and register with us to be notified of all suitable roles.

industry

housing

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