Debt advisor - national debtline (part-time and full-time positions - united kingdom, birmingham, west midlands

debt advisor - national debtline (part-time and full-time positions available)

birmingham, west midlands (with hybrid working in the uk)

the organisation

for nearly three decades, the money advice trust has been helping people across the uk to tackle their debts and manage their money with confidence. we run national debtline, offering free, independent, and confidential advice on personal debt over the phone and online, and business debtline, the uk's only free dedicated debt advice service for small business owners. we also train debt advisers and creditor staff in supporting people in vulnerable circumstances, and work to improve the uk's money and debt environment through our influencing work.

we are currently seeking a debt advisor to join our team on a permanent basis. there are options to work a full-time shift pattern between our service hours of 9.00am - 8.00pm with a one in four saturday working rota (9.30am - 1.00pm), or a part time role working a minimum of 27.5 hours per week.

the benefits

- salary of circa gbp32,000 (pro rata for part-time) inclusive of shift allowance

- a very generous benefits package

- full training

- extensive support

- hybrid working options

this is a brilliant opportunity for an individual with experience of working in a busy, target-driven environment to embrace a new career direction with our dedicated organisation.

you will join a friendly, informal and supportive environment, where you will be able to learn a host of new skills and develop professionally.

with the cost of living crisis developing every day, you will offer help and hope to people in desperate situations and give tangible, practical assistance every day.

the role

as a debt advisor, you will provide advice, support, and money management help to people struggling with debt problems.

specifically, you will help callers to form budgets, prioritise their debts and identify possible solutions. handling a high volume of calls, you will advise individuals on debt management plans, debt relief orders or individual voluntary arrangements.

you will effectively manage your calls, some of which may be with distressed callers, and use empathy to build trust and therefore impart vital information. ensuring your advice is accurate and up-to-date, you will deliver it in compliance with financial conduct authority (fca) regulations (for which full training will be provided).

about you

to be considered as a debt advisor, you will need:

- experience of working in a busy, target-driven environment

- the resilience to deal empathetically and build trust with often highly distressed callers

- articulate communication skills

- a high level of it proficiency including word, excel and outlook

other organisations may call this role financial wellbeing advisor, money advisor, income maximisation advisor, benefits advisor, or finance and debt advisor.

the closing date for applications is 14th of november 2022.

webrecruit and money advice trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

if you believe you can make a difference by helping people through the cost of living crisis and beyond as a debt advisor, please apply via the button shown. this vacancy is being advertised by webrecruit. the services advertised by webrecruit are those of an employment agency.

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