Customer services representative - united kingdom, leicester, leicestershire

don’t miss this opportunity to be part of a great team that works together in an efficient operating department, within an expanding company operating in a major growth industry in the uk.

customer services representative

leicester le1 4lr

full time, permanent

£22,000 - £24,000 per annum

please note: applicants must be authorised to work in the uk

our client is one of the uk’s largest providers of legal estate planning and probate services.

they are looking for a customer services representative to work closely with customers, the sales team, and administrators to manage relationships and retain new and existing business orders.

your responsibilities will include:

building and maintaining relationships with clients and key company personnel.
escalating and resolving areas of concern as raised by clients.
dealing with all cooling off and production cancelations.
flagging potential complaint issues early.
ensuring that enquiries and/or issues raised through our social media presence are dealt with timeously and in a professional manner.
assisting office staff in maintaining internal crm and reporting files.
liaising with internal departments to ensure client needs are fulfilled effectively.
feedback resolution with clear information logged in the crm system.
working closely with case coordinators/administrators and sales consultants.
ensuring that all duties are carried out in line with all company policies and procedures and requirements.
conducting business reviews to ensure clients are satisfied with their products and services.
any other duties as required.

qualifications and education

estate planning knowledge an advantage but not essential.
proficient in microsoft word, excel and outlook.

preferred skills/competencies

previous experience working as a client customer service representative or a track record of managing client relationships.
organisation skills to manage your diary, a high volume of work and short deadlines.
confidence to manage challenging situations and find solutions to problems.
business and customer-oriented team player.
high-level management reporting.

how to apply for the role:

if you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

you must be authorised to work in the uk. no agencies please.

other suitable skills and experience includes customer service advisor, customer assistant, customer service administrator, customer service manager

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