Job ads - united kingdom, central london, london
reference no 26782
job title operations executive - property asset management
type permanent
salary range competitive
division commercial
sub division knight frank investment management
department property asset management ()
location 55 baker street
this role will be working closely with the property asset management service line overseeing and managing the effective running of pam london and all the operational processes within it. offering solutions, ideas and making judgements and decisions on behalf of head of pam service line as and when required. you will be responsible for providing an effective and efficient support service; managing the daily operations, processes and support staff line management.
responsibilities:
stakeholder management
1:1 executive management for stakeholder
working alongside stakeholder managing day to day operations for pam london
exec and ops board management meetings, supporting chair - setting up meetings / preparation of documents for distribution / attending / minuting / following up / chase actions.
town hall / strategy days - manage smooth running supporting stakeholders - setting up / preparation of documents / presentations, follow up actions and, where appropriate, providing counsel and challenge what could be done differently.
development of operational strategies to support growth, creating a culture that encourages ownership, initiative and best in class client relationships.
working alongside stakeholder to manage yearly accreditation process
driving change and operational transformation.
business management
business planning management (bi-annually); management of spring and autumn business planning process. attending meetings, where appropriate with stakeholder and finance business partner.
three year plan management; working closely with head of pam on management of the 3 year plan process to ensure head of department is on track to achieve their goals set. attend regular meetings to measure success and growth of the plan.
pam london financial management;
overall management of quarterly budget holder meeting process (scheduling, review of the meeting schedules and track team billing including coordination of quarterly review meetings, coordinating minute and following up on actions)
billed and unbilled debtor management
working with the head of pam accounts & commercial finance partner to;
prepare written and statistical and/or financial reports
manage monthly team profitability with head of service line
monthly travel sign off, signing off costs, database subscriptions, supplier invoice processing
expense claim management for the department
budgeting for new recruits
referral coordination
team management
line management of business support within team (typically 1 or 2 people) balance work / delegate where necessary, regular team meetings plus individual ad hoc meetings when necessary. appraisals and regular 1:1's. coaching and career development support.
support staff talent and recruitment management; write engaging job specification; ensure recruitment team are fully briefed; cv screening, conduct first stage interviews, review of ppa reports and skills test results, organisation of second stage interviews, coordination of job offer. attendance at internal and external networking events to attract new talent to the business.
new starter induction and buddy management; (including regional /remote pam london staff)
manage and constantly evolve departments / office / service line / sub-divisions induction and buddy programme. working closely with the support team members to manage the process of new starters (induction) / leavers (gathering intel and, where appropriate coordinating exit interviews) and assigning appropriate buddies for all levels.
training; (including regional /remote pam london staff) - responsible for managing training process i.e. ensure all teams mandatory training is up to date. proactively promoting training opportunities to support personal development.
working life; (including regional /remote pam london staff) - new starter/leaver information. absence monitoring. proactively reviewing headcount and associated costs.
early careers management; (including regional /remote pam london staff) - proactively assessing the needs of the department for graduates / work experience / interns / apprentices / secondees.
appraisals; (including regional /remote pam london staff) - manage the process for department/ office / service line / including six monthly 1:1's.
requirements:
5+years experince in a similar operations or administrative role
proficient using microsoft office
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