Glass contractor customer service representative csr scottsdale - united states, phoenix

We are a large very busy glass shop/contractor seeking qualified candidates for the position of customer service rep. you must have worked in a job dispatching tradesmen throughout the greater phoenix area. we can teach you the glass business, but you already need to know how to effectively dispatch and route tradesmen. we are looking for a, bright, energetic, dependable and positive person with excellent customer service skills and ability to handle many tasks simultaneously to add to our team.

job summary:
reporting to the office manager, this position is responsible for helping our clients in the arizona and colorado area over the phone with supply orders while providing exceptional customer service. this position will also consist of administrative projects and other misc. tasks as needed.

qualifications:
- excellent phone and people skills in fast-paced environment
- promote a positive company image at all times
- great attitude
- must have outstanding communication, planning and organizational skills.
- proficient with computers including microsoft suite applications
- be able to multi task moving from one task to another easily
- customer service minded
- excellent conflict resolution skills
- 2+ years experience in high call volume workplace
- previous glass experience or knowledge a plus, but not required
- previous experience working with owners of small to medium sized businesses
key responsibilities include, but are not limited to:
- handle ordering system: writing orders, returns
- taking orders on phone and in person
- assist will call customers
- fulfill customer requests as needed
- reconciling customer orders
- data entry
- interact with managers, office and warehouse staff
- clean and maintain work area

this is a full time position, 40 hours per week. typical work hours are 9-5 m-f
all major holidays are paid time off, plus five days per year.

please reply with work history and required weekly income.

more info: compensation: tbd employment type: full-time job title: customer service rep

More jobs