Customer service administrator - united kingdom, high wycombe, buckinghamshire

a great opportunity has arisen in our customer services team to join us as a customer service administrator. you will join an established and growing leader in the ventilation industry based at our offices in high wycombe.

this customer service administrator role would suit bright and motivated individuals that have had previous experience within a customer services or client services role and has strong crm system skills and is used to working in a busy environment.

working with internationally recognised and market-leading brands, this role will push you to your limits and enable you to grow in capability and confidence. there is an excellent support network and a team of industry professionals around you while you get to grips with the job.

we provide everything you need to do the job. although you can bring your own pencils if you like...

we are looking for genuine team players who can work alongside a team of experts and industry professionals in a modern office with great colleagues.

key responsibilities of a customer service administrator:

answering and responding to incoming phone calls and emailsorder processing and sales administrationproducing and issuing quotations for ventilation systems and providing these to designers, architects, direct customers, and consumersprocessing of goods return requests from customers and their creditsrespond to customer queries with solutions, including complaint resolutionproviding high quality accurate reports (daily, weekly, monthly)keeping the crm system up to date with all notes from phone calls and emails sent to and received from customers as defined in company processesliaising with other departments to provide seamless customer serviceassisting and supporting the internal and external sales teamswe would welcome applications for this customer service administrator role from candidates with the following skills and attributes: customer service, administration, heating, ventilation, air conditioning, internal customer services, technical sales, warehouse, purchasing, accounts, product category managers, marketing, facilities, external customers, visitors, industry professionals, it literate, ms office, communication, client services, complaint resolution, telephony.

benefits25 days holiday plus a day off for your birthdayauto enrolled group pension planprivate medical insurancelife assurance essential skillsqualifications/ knowledge:

fluent english, both spoken and written is essentialcomputer literate with strong working knowledge of microsoft outlook, word, and excel is requiredskills:

strong customer service skills and the ability to interact confidently with customers and colleagueshas excellent written and verbal communication skillsability to organise, plan, and prioritise tasks, with the flexibility to change prioritiesexperienced in working in a busy environment working to targets and deadlinesexperience:

previous experience in a customer service or client services positionprevious use of a crm system (customer relationship management) is requiredcomplaint resolution experienceprevious experience of processing export orders including associated paperwork would be beneficial, but not required as training would be providedabout companywith a wealth of knowledge gained from over 60 years' experience, airflow developments limited are widely regarded as a world leader in air movement and ventilation innovation. we operate in both domestic and commercial ventilation markets.

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