Catalog executive - united arab emirates, united arab emirates

Here’s a snapshot of what yourresponsibilities would include: ●       follow pre-defined processes, guidelines, andsops to perform tasks with high levels of accuracy and productivity●       report audit results and communicate them toothers within the organization.●       analyze data and identify new trends/patterns.●       identify generic patterns in cx escalations andto be translated them into guidelines and sops to improve the overall escalationprocess.●       provide feedback to streamline existingprocesses to help the team achieve more consistent results with high quality.●       should be open to working on saturday &sunday, with any other 2 days of the week off.your skills would include: ●       bachelor's degree required or work experience ●       strong analytical & excellent communicationskills (verbal and written) & should be able to articulate thoughtsclearly: both verbally & written form. ●       be detail-oriented & well organized, capableof handling multiple projects at once, and deal with rapidly changingpriorities in a fast-paced environment. ●       must have experience in establishing, measuring& meeting service level agreements, improving the performance & qualityof the processes & managing complex operational concerns. ●        experience in a highly analytical,results-oriented environment. ●       strong process definition and optimizationskills; proven ability to define effective, efficient, and scalable processesand drive continuous improvement through root cause identification and defectelimination. ●       highly proficient in microsoft office andwindows-based applications. preferredqualifications●       knowledge in excel, sql, and macros would be aplus · experience with e-commerce, retail, advertising, or media would be anadvantage.skillsproduct uploading/catalog

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