Head of call center - based in jeddah - saudi arabia, mecca
The call center director contributes directly towards bringing our purpose to life, helping people live longer, healthier, happier lives, and making a better world. client detailsour client is in the healthcare industry based in jeddah. descriptionendeavours to enhance the impact of the call center from basic to world-class across industries.develops and implements a comprehensive call center strategy aligned with organizational goals.provides leadership and direction to achieve key performance indicators and the development of service level agreements (slas) to key internal and external customers.assists the managing director in the development of long and short term operations plans that include service demand analysis, resource availability analysis, and cost benefit analysis of proposed budgeting and staff plans.implements and optimizes call center processes to improve efficiency and effectiveness.monitors and analyzes call center performance metrics, identifying areas for improvement.profilebachelor's degree in business, management, or a related field (masters degree may be preferred).minimum of 13 -15 years experience in call center and/or tele-salesdetail-oriented, consummate level of analytical skills, and an ability to collaborate effectively in a multi-stakeholder business model.job offerattractive monthly salarydiscretionary bonuspositive and supportive work environmentskillscall center, saudi arabia, jeddah, healthcare
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