Network operation center team leader ( noc team leader) - ksa - saudi arabia, riyadh

A. accountabilities:prepare front office and noc team rosters.generate and prepare operations reports including availability, incidents, requests, mttr, sla, kpis.supervise the l1 team and assign tasks.provide workplace support for end users.proven experience in supporting end users and providing l1 systems and network support.proven experience in internal networking.possess a strong technical background and proficiency in various it areas, including:operating system: knowledge and experience with windows, macos, and linux operating systems. networking: understanding of network protocols, ip addressing, dns, dhcp, vpn, and basic troubleshooting. hardware: familiarity with desktops, laptops, printers, and other common it equipment. software applications: proficiency in microsoft office suite, email clients, web browsers, and other commonly used software.remote access tools: experience with remote desktop tools and remote support software. ticketing systems: familiarity with it service management (itsm) tools for incident tracking and request management. problem-solving and troubleshooting: strong analytical and problem-solving skills are essential to identify and resolve technical issues efficiently. they should be able to troubleshoot hardware, software, and network problems effectively.skillsb. experience :5+/- years experience in managing the front office team.c. education:bachelor of computer science, information technology or any related stream.certified in mcse mobility, mcsa win10, ccna, itil.d. general skills:communication skills: excellent verbal and written communication skills customer service skills: must have strong customer service skills, including patience, empathy, and the ability to handle difficult users or challenging situations professionally. team work.ability to work in shifts-24*7 operations.e. general remarks:only riyadh based resources can apply / banking sector.nationals can apply for the role.final total package is sar 11,000/- unnegotiable.

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