Receptionist - united arab emirates, dubai

To ensure that members; guests receive prompt and cordial attention in order to maximizeefficiency and satisfaction in accordance with the club’s standards, policies and procedures laiddown by the management.1. main duties:(job related duties) to maintain appropriate standards of conduct, dress, hygiene, appearance, and posture at alltimes. to ensure all staff also follow this. to greet and welcome members and guests with a smile and to offer correct informationregarding membership details, dress code, policies, restaurant timings, age restriction forchildren at the fine dining, points of interest and entertainment during special days. familiarize names of members and greet them accordingly. to receive guests for management staff and direct them according to prior appointments, always ensure to have sufficient membership forms, brochures, and any other detailspertaining to reception. to be aware of the day to day activities, functions, entertainments and who is the dutymanager. taking messages for the management in their absence and ensure that the messages aregiven promptly on arrival. anticipating the need for taxis and to follow up in order to avoid delay. in the event of a guest complain, inform the outlet supervisor or the duty manager thenature of the complain. always be polite, diplomatic and courteous when handlingcomplains. to charge the guests & members for any overseas calls, local calls other than dubai andmobile calls and issue a receipt. accept reservations and cancellations (when the restaurants are closed) according toprocedure for both restaurants and inform the caller when taking the booking about thedress code, policy of children and repeat the reservation details. to maintain orderliness and cleanliness in the reception and lobby at all times. in casemaintenance or housekeeping is required inform them accordingly. to accept payments from members when accounts department is closed. ensure that the radio is always kept in channel #2. to maintain records of lost and found items and to inform the duty manager if any valuableitems are found. relieve co-receptionist and operators as and when required. inform the supervisor of any problems or important things you would like the managementto be aware of. have a fair knowledge of the first aid kit, emergency telephone numbers and fire exits. when writing log entries, make sure the entries are legible and with details. be courteous, prompt and punctual in performing duties and give attention to details andensure to be a good team member. should be open to new ideas and make suggestions in order to improve the club’s standardsand facilities and your working environment. collect the reception float and keys from the accounts in the morning and copy the functionsheet for the operator and deposit the float back in the evening. to follow-up if any items are borrowed.2. ancillary duties:in line with the club’s strive for continuous improvement, you may be requested to participate invarious extra activities contributing towards individuals and organizational growth.represents the department or a group in various committees, such as the staff committee, greentheme (environmental), food committee, sport committee or projects. be trained as a firemarshall or first aider.skillsaware of dubai golf mission, vision and values. will be responsible to apply the 4 service stepsthroughout serving internal and external customers.4. it security awareness:a) read, understand and comply with all applicable information security policies and proceduresof wasl dg.b) co-operate, co-ordinate and share information with internal/external audit teams asappropriate and applicable.c) attend information security awareness sessions conducted by the wasl it department.d) all information security breaches, events, weaknesses, incidents (actual or suspected breaches)shall be immediately reported to the it service desk.

More jobs