Service advisor - ev - united arab emirates, dubai

Service advisor - ev | al futtaim automotive | electric vehiclesoverview of the role:this role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged aftersales customer journey, that leads to revenue achievement & customer retention. what you will do:•   build long-term relationships with customers to ensure customer retention & loyalty.•   achieve financial objectives by upselling & discount control, to meet monthly revenue targets.•   actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time. •   coordinate with the production team to ensure timely progress update of vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.•   at the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. •   effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the customer service value & net promoter scores.•   active compliance to all standard operating procedures, company policies & distributor programs to ensure consistency in the customer experience. skillsrequired skills to be successful:•   minimum 3 years experience with automotive industry, preferably in a similar service role related with ev’s. •   technical knowledge provides up-to-date technical information in response to customer inquiries.•   excellent customer service, willing to go the extra mile.•   strong english communications skills, arabic speaker an added advantage!what equips you for the role:•   diploma or degree in technical school / certificate/ diploma in automobile / mechanical engineering•   minimum of 3 to 5 years’ experience in the automotive industry or similar role.•   a broad based knowledge to service as a reliable consultant is essential for this role. 

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