Customer service representative - united arab emirates, dubai
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.collaborate with the technical team to solve ongoing issues with a product or service.skillsprevious association with a company in the role of a customer service executive or representative.conversant with the utility of crm software and other digital solutions that enhance the company's services.good listening skills with fluent communication to address all concerns and doubts of the customers.commendable presentation skills to convey important points to the audience effectively.good time management and organizational skills that contribute to a rise in overall productivity.fluent in operating the latest computer software and online tools.
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