Customer service executive - united arab emirates, dubai
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.utilize available resources to offer precise information in a clear and concise manner.manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.collaborate with the managers to stay informed about changes in company rules and new projects.collaborate with the technical team to solve ongoing issues with a product or service.skillsprevious association with a company in the role of a customer service executive or representative.conversant with the utility of crm software and other digital solutions that enhance the company's services.strong phone handling skills and active listening.commendable presentation skills to convey important points to the audience effectively.good time management and organizational skills that contribute to a rise in overall productivity. excellent computer skills.
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