Customer service executive - united arab emirates, dubai
Identify and assess customers’ needs to achieve satisfaction.provide accurate, valid and complete information by using the right methods/tools.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.create a concise report on client interaction to facilitate a swift decision-making process.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.understand client requirements to identify and resolve any shortcomings or flaws in a product.skillsprevious association with a company in the role of a customer service executive or representative.familiarity with crm systems and practices.good listening skills with fluent communication to address all concerns and doubts of the customers.excellent communication and presentation skills.ability to multi-task, prioritize, and manage time effectively.proficient in operating the latest versions of appropriate crm software and office suite.
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