Customer service representative - united arab emirates, dubai
Understand the demand of consumers to provide timely service and solutions.offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.create a concise report on client interaction to facilitate a swift decision-making process.interact with the senior management to understand updated organizational policies and new products.identify practical challenges in a project to rectify the issues for final delivery.skillsskilled professional with a decent understanding of solving customer problems to offer appropriate solutions.familiarity with crm systems and practices.strong phone handling skills and active listening.fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.good time management and organizational skills that contribute to a rise in overall productivity.well-versed in handling digital tools and modern computer hardware.
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