It- service desk specialists - united arab emirates, dubai

The service desk specialist will be the first point of contact for resolving it-related issues and providing technical support to employees. this role is vital in ensuring the smooth operation of it services and helping users resolve their technology-related challenges§ serve as the primary contact for it support, responding to and resolving user-reported issues, incidents, and service requests. § provide timely and effective technical support through various channels, including phone, email, and chat. § troubleshoot hardware and software problems, guiding users through the resolution process.§ document and prioritize support requests, ensuring accurate and efficient case management.§ escalate more complex issues to appropriate it teams or vendors and follow up on the resolution. § assist with software installations, updates, and configuration on users' devices.§ provide user training and guidance on best practices for it usage.§ contribute to the improvement of it service quality and efficiency by identifying recurring issues and suggesting solutions.§ stay current with technology trends and participate in training and development activities. skills§ computer science or equivalent degree graduate§ 7 + years’ experience handling a service desk team in a small to mid-sized bank. § understanding/experience of islamic banking products§ strong skills and experience in producing management presentations.§ strong analytical skills§ ability to work in a fast-paced environment and manage well through ambiguity and complexity.§ ability to execute and follow through to completion and documentation. excellent communication (oral and written), presentation skills, and experience in liaising with external parties.

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