Customer service representative - united arab emirates, dubai
Understand the demand of consumers to provide timely service and solutions.provide accurate, valid and complete information by using the right methods/tools.ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.interact with the senior management to understand updated organizational policies and new products.collaborate with the technical team to solve ongoing issues with a product or service.skillsprior work exposure in the field of customer support and service.familiarity with crm systems and practices.strong phone handling skills and active listening.portraying impressive communication and interpersonal skills with good command of professional vocabulary.good time management and organizational skills that contribute to a rise in overall productivity.fluent in operating the latest computer software and online tools.
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