Customer service representative - united arab emirates, dubai
Gauge client requirements to offer the perfect solution through fruitful interaction.utilize available resources to offer precise information clearly and concisely.manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.keep records of customer interactions, process customer accounts, and file documents.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.troubleshoot and resolve product issues and concerns.skillsprevious association with a company in the role of a customer service executive or representative.conversant with the utility of crm software and other digital solutions that enhance the company's services.proficient in answering phone calls with professional etiquette and a friendly tone.fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.proficient in operating the latest versions of appropriate crm software and office suite.
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