Call center agent - united arab emirates, dubai
Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.analyze client requirements and offer the best possible solution or information.keep the customer interested in the features and utility of a product through effective telephonic communication.develop long-term contacts through qualitative telephonic discussions and conversations.maintain necessary call log details using the latest technology available in the company's cloud or digital database.address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.skillsprior exposure to working in a call center or customer service support profile.good command of verbal communication skills to intrigue the listener and provide accurate information.ability to multi-task.fluent command of computer technologies and basic operations for conducting the assigned tasks productively.polished convincing and negotiations skills.ready to adapt and elevate existing skills based on improvement feedback.
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