Customer service executive - united arab emirates, dubai
Identify and assess customers’ needs to achieve satisfaction.cater to client queries by providing accurate data using appropriate communication channels.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.collaborate with the managers to stay informed about changes in company rules and new projects.identify practical challenges in a project to rectify the issues for final delivery.skillsskilled professional with a decent understanding of solving customer problems to offer appropriate solutions.conversant with the utility of crm software and other digital solutions that enhance the company's services.proficient in answering phone calls with professional etiquette and a friendly tone.portraying impressive communication and interpersonal skills with good command of professional vocabulary.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.proficient in operating the latest versions of appropriate crm software and office suite.
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