Help desk support engineer - saudi arabia, riyadh
Responsibilities:provide first-level contact and support for technical issues, including hardware and software problems.respond to inquiries via phone, email, and in-person, and ensure all issues are logged in the help desk ticketing system.diagnose and resolve technical hardware and software issues, escalating complex problems to the appropriate teams.install, configure, and troubleshoot hardware and software components.collaborate with other it team members to identify and implement solutions.conduct remote troubleshooting and provide clear instructions for problem resolution.follow standard help desk procedures and ensure proper documentation of all incidents.manage and prioritize help desk tickets to meet service level agreements (slas).perform routine system maintenance, updates, and installations.keep abreast of new technologies and industry best practices to enhance technical skills.unix system administrationskillshelp desk qualifications / skills:problem solvinglan knowledgeverbal communicationoperating systemsphone skillscustomer servicequality focuspc proficiencysystem administration
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