Customer service representative - united arab emirates, dubai
Gauge client requirements to offer the perfect solution through fruitful interaction.cater to client queries by providing accurate data using appropriate communication channels.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.keep records of customer interactions, process customer accounts and file documents.collaborate with the managers to stay informed about changes in company rules and new projects.identify practical challenges in a project to rectify the issues for final delivery.skillsprior work exposure in the field of customer support and service.adept in using customer relationship management software to offer the best client services.adept in addressing client questions through effective telephonic conversation.portraying impressive communication and interpersonal skills with good command of professional vocabulary.ability to multi-task, prioritize, and manage time effectively.proficient in operating the latest versions of appropriate crm software and office suite.
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