Customer service executive - united arab emirates, dubai
Understand the demand of consumers to provide timely service and solutions.utilize available resources to offer precise information in a clear and concise manner.adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.keep records of customer interactions, process customer accounts and file documents.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.troubleshoot and resolve product issues and concerns.skillsproven customer support experience.familiarity with crm systems and practices.adept in addressing client questions through effective telephonic conversation.fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.well-versed in handling digital tools and modern computer hardware.
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