Guest service agent - saudi arabia, jeddah

We are looking for a guest service agent to join our team in jeddah, saudi arabia. as a guest service agent, you will be responsible for providing excellent customer service to our guests and ensuring their satisfaction throughout their stay. you will handle all guest interactions with professionalism and efficiency, from check-in to check-out. the ideal candidate will have a friendly and outgoing personality, strong communication skills, and the ability to multitask in a fast-paced environment.responsibilities:welcome guests upon arrival and ensure a smooth check-in processprovide information about hotel facilities, services, and local attractionshandle guest requests and complaints promptly and professionallyassist guests with luggage, transportation, and other concierge servicescoordinate with housekeeping and maintenance departments to ensure guest rooms are clean and in good conditionprocess payments and maintain accurate guest accountsensure guest satisfaction by anticipating their needs and exceeding their expectationshandle telephone calls and reservations in a courteous and efficient mannerassist with administrative tasks, such as filing, data entry, and record keepingadhere to all company policies, procedures, and standards of servicepreferred candidate:prior experience in a customer service role, preferably in the hospitality industryexcellent communication and interpersonal skillsstrong problem-solving and decision-making abilitiesability to work independently and as part of a teamflexibility to work rotating shifts, including nights, weekends, and holidaysproficiency in english and arabic, both spoken and writtenknowledge of hotel reservation systems and basic computer skillspositive attitude and ability to remain calm under pressureattention to detail and strong organizational skillsability to maintain confidentiality and handle sensitive informationskillscustomer service skillscommunication skillsproblem-solving skillsinterpersonal skillsattention to detail

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