Customer service representative - united arab emirates, dubai
Candidate must be available in uaeevaluate customer requirements and take appropriate measures to ensure optimum satisfaction.offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.interact with the senior management to understand updated organizational policies and new products.identify practical challenges in a project to rectify the issues for final delivery.skillsskilled professional with a decent understanding of solving customer problems to offer appropriate solutions.conversant with the utility of crm software and other digital solutions that enhance the company's services.strong phone handling skills and active listening.fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule. excellent computer skills.
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