Customer service representative - united arab emirates, dubai
Gauge client requirements to offer the perfect solution through fruitful interaction.utilize available resources to offer precise information in a clear and concise manner.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.keep records of customer interactions, process customer accounts and file documents.interact with the senior management to understand updated organizational policies and new products.troubleshoot and resolve product issues and concerns.skillsproven customer support experience.familiarity with crm systems and practices.proficient in answering phone calls with professional etiquette and a friendly tone.excellent communication and presentation skills.thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.fluent in operating the latest computer software and online tools.
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