It help desk specialist - saudi arabia, jeddah

An it help desk specialist is responsible for providing technical support and assistance to end-users. this includes troubleshooting hardware and software issues, resolving network problems, and assisting with the installation and configuration of computer systems. the ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-oriented mindset.responsibilities:provide first-level technical support to end-users via phone, email, or in-persontroubleshoot and resolve hardware, software, and network issuesassist with the installation, configuration, and maintenance of computer systemsset up and troubleshoot printers, scanners, and other peripheral devicescreate and manage user accounts, email accounts, and security permissionsensure proper functioning of it equipment and escalate issues to senior technicians or it managers when necessarydocument and maintain records of all support requests and resolutionskeep up-to-date with the latest technologies and it trendscollaborate with other it team members to improve processes and proceduresprovide training and guidance to end-users on it-related topicspreferred candidate:minimum 1-3 years of experience in a similar rolebachelor's degree in computer science or related fieldstrong knowledge of hardware, software, and network troubleshootingexperience with microsoft office suite and windows operating systemsknowledge of active directory, dns, dhcp, and other network protocolsexcellent communication and interpersonal skillsability to work independently and in a team environmentcustomer-oriented mindset with a strong focus on providing quality servicedetail-oriented with strong problem-solving abilitiesability to prioritize and manage multiple tasks simultaneouslyskillshardware and software troubleshootingnetwork configuration and troubleshootingknowledge of microsoft office suite and windows operating systemsexperience with active directory, dns, dhcp, and other network protocolsexcellent communication and interpersonal skills

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