Program manager - social responsibility, global specialty fulfilment - united arab emirates, dubai

Descriptionamazon mena operations team is looking for a program manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. this role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. cross-team coordination, project management and executive presentation skills are essential.the key responsibilities are:- manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations- work directly with key internal stakeholders, customers, and partner teams to craft and deliver scalable solutions- partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery- own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate- influence design and development of strategic processes- work with program managers and business leaders to communicate and deliver critical business initiatives- develop, implement, and govern kpi reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions- engage other amazon business units globally to share best practices and improve end to end outcomes for amazon customers- manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence.skillsbasic qualifications- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- bachelor's degree- knowledge of excel (pivot tables, vlookups) at an advanced level and sql- experience defining program requirements and using data and metrics to determine improvementspreferred qualifications- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- experience building processes, project management, and schedules

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