Customer service representative - united arab emirates, dubai
Understand the demand of consumers to provide timely service and solutions.offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.create a concise report on client interaction to facilitate a swift decision-making process.interact with the senior management to understand updated organizational policies and new products.understand client requirements to identify and resolve any shortcomings or flaws in a product.skillsprevious association with a company in the role of a customer service executive or representative.must have spoken chinese and englishfamiliarity with crm systems and practices.good listening skills with fluent communication to address all concerns and doubts of the customers.fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.good time management and organizational skills that contribute to a rise in overall productivity.proficient in operating the latest versions of appropriate crm software and office suite.
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